Resist the temptation to tell them what to do and try saying, “That sounds really hard” instead. Trying to convince them that you have the answer will only lead to frustration and a potential argument. It can be difficult to listen to problems without offering a solution, especially when you know exactly what they should do.
They are looking for empathy, not advice. Whether it’s a colleague who vents nonstop about their job or an employee who complains about how overworked they are, they have one thing in common - they aren’t telling you about their problem because they want a solution. Here are five of the most powerful phrases to add to your skillset so you can communicate like a leader in every situation: You might avoid saying the things you should or say things you wish you hadn’t. However, it can be hard to keep your cool if you aren’t equipped with the right tools. They strive to be positive and helpful to get a good result that benefits everyone.
People who communicate with confidence are calm and in control.
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